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Anyone that uses this site
in any capacity, including the placement of an order, must agree
to all of the Security, Terms Of Use And Policies listed on this
page , as a condition to use and to order from this website. By
submitting an order through our website, either by using our
shopping cart, by email or by telephone you voluntarily agree to
all of our conditions and requirements as called out in our
Shipping Terms and Information
page as well as this
Security, Terms Of Use and Policies
page. Please take the time to read the information
presented in these pages.
Privacy
Policy
We consider your privacy to be of the highest
importance. We assure all users of this web site that we will not
knowingly share or sell any personal information collected at this
site about you, outside of our company and tech support staff,
without your permission, through communication, or events. This
privacy policy may from time to time change and, as a result, we
encourage you to review our policies each time you visit our web
site. If you have any questions regarding your privacy please feel
free to
Contact Us before you
submit any information at this site.
Mailing
Lists
We do not and will not, under ANY
circumstance, sell, share, or distribute any of your personal
information to any outside company or business. Your trust
and confidence in our company and
the way we conduct our business are much more important to Kathy
and I than what you might expect. We will do whatever it takes to
earn and maintain your trust as well as your confidentiality.
Your
Security
When ordering merchandise through
the 'shopping cart' we provide a secure ordering page in our
checkout process. You will notice the "secure lock" at the bottom
right or top right of your browser. If you have any questions or concerns
regarding your privacy, security or anything else please
Contact Us.
Payment
We accept MasterCard, VISA, Discovercard, and American
Express.
Please be aware that your credit card
is not automatically charged when you place your order. We
do this manually when your order is pulled, packed and weighed.
If you are paying by Money Order or Cashiers Check: Do not
send payment until you have received a separate Email from
us indicating your total charge (merchandise plus shipping
charge). Your order will not be shipped until your payment
is received.
We do not accept personal check for payment. If you
send us a personal check we will write VOID across the face
of the check and return it to you.
As of July 17, 2008 we no longer accept PayPal. We
tried offering this method of payment on a thirty day trial
but a full 54% of those people using PayPal had to be
contacted numerous times in order to get them to send
payment. Quite frankly, it just took up too much of
our time.
Return Policy
Defective merchandise can be exchanged item for item provided
that the defective merchandise is returned to us for our
inspection and that the merchandise is indeed deemed to be
defective.
Books, magazines and video products will only be exchanged for
the same title and/or format. Fountain pen nibs purchased
separately are not returnable.
If you purchased a DVD and it does not play on your DVD player we will gladly exchange it for the VHS (if available) as long as
the DVD (or video) is not
damaged or abused. We reserve the right to determine whether or
not a refund will be issued based on our inspection of the
returned DVD/VHS video.
Undamaged (sellable) merchandise: Provided the merchandise is
returned in the original condition/packaging as when shipped and
you notify us by phone or email within five (5) days of
receiving your order, we will exchange the merchandise in
question or issue you a store credit that can be used on future
orders once the merchandise in question has been returned to
us. The merchandise does not have to arrive here within the
five day inspection period – you must, however, notify us that
you want to return merchandise within the five day inspection
period by email or by phone and we will issue a Return
Authorization.
Undamaged returned merchandise will be assessed a 15% restocking
fee.
If you received free shipping with your order shipping charges
will be deducted from your refund should the value of the
returned merchandise drop the total order amount to less than
$500.00.
Shipping charges are not
refundable nor can we accept returns on custom orders.
All returns must be shipped pre-paid unless prior arrangements
are made with us. We do recommend that you package the items
securely, insure your package and send it via a trackable
carrier such as FedEx, Express or Priority Mail
and/or UPS.
We are not responsible for lost or damaged shipments being
returned to us.
Returned merchandise is to be shipped to: Arizona Silhouette
Inc., 660
East 18th Place, Suite B, Yuma,
AZ 85365
'Group
Buys'
1. Arizona
Silhouette Inc. will only conduct business with the original
buyer conducting a 'group buy'. Messages directed to us by any
individual member(s) of the 'group buy' requesting changes or
modifications to the quantities, kit numbers, etc. will not be
considered or acted upon.
2. The complete 'group buy' order must
be placed through the Arizona Silhouette Inc. website
shopping cart program. When the order is received all appropriate
discounts will be applied and the individual conducting the 'group buy'
will be notified with the correct pricing and product availability. We
do not backorder products that are out-of-stock. If some out-of-stock
items are on their way to us, we will notify the buyer and the shipping
date of the order can be postponed in order to further complete the
order.
3. 'Group buy' orders are checked
three (3) times for accuracy before being shipped. Arizona
Silhouette Inc.’s responsibility for the integrity of the 'group
buy' is passed on to the original buyer of the 'group buy' once the
order has been delivered to the original buyer, has been checked for
accuracy by original buyer and the contents verified. The original buyer
has five days to contact us, from the date of delivery, to verify the
contents of the order (by email or phone call). After the five (5) days
inspection period the original buyer automatically becomes responsible
for the entire 'group buy' order whether we are notified or not.
4. The individual conducting the
'group buy' shall be required to reship merchandise to the individual
members of the 'group buy’ at no additional cost to Arizona
Silhouette Inc. Since we have no control over the shipping
options nor the packing procedures used, the original buyer is
responsible for any possible damage, loss of the entire order and/or
missing items (including any missing pen kit parts). Individual members
of the 'group buy' that experience any damage, loss of their order or
possible damaged and/or missing parts need to contact the originator of
the 'group buy'. The originator of the 'group buy' shall be responsible
for replacing any damaged, loss of orders and/or missing parts
(including possible missing pen kit parts).
A 'group buy' agreement
must be signed by the original 'group buyer' and faxed to us before any group
buy sale is negotiated:
Click Here
to download a PDF of the Group Buy Agreement.
Product Information
Please keep in mind that Mother Nature is
responsible for the manufacture of any of the wood or stone
products that we sell. We cannot re-engineer the wood or stone
for you. We will not sell you anything that has an obvious
defect. Some wood may have bark inclusions that cannot be seen on
the surface of the wood and are only discovered once the wood is
'turned'. Ambrosia maple, for example, normally contains bore
holes caused by beetles. These are examples of natural occurring
conditions and, for that reason, we cannot guarantee that each and
every piece will be totally solid and clear. Each piece is hand
picked and examined for defects prior to shipping and we will not
ship you anything that cannot be successfully used for it's
intended purpose.
Also be aware that some blanks bend during the stabilization
process. We will not send you a blank (or blanks) that cannot be
successfully completed in a normal manner.
Some types of wood are very fragile and
breakage can occur in shipping. 'Crosscut' pen blanks and heavily
spalted woods are good examples. We take extraordinary measures
to ensure that your order arrives in good condition. We are not
responsible for any breakage that may occur in shipping nor
through handling once the box is received and opened by you. Do
not try to bend crosscut wood to see how strong it is!
Shipping Policy - Shipping charges are not included in the
merchandise pricing!
All orders will be shipped within 48 hours of
receiving your order. 98% of our order's are shipped the
next business day or sooner using Priority Mail (USPS) or United Parcel Service (UPS).
We will notify you when your order is shipped using the
automated announcement features provided by the USPS and/or UPS
as well as by our shopping cart program.
In the event of a delay longer than 48 hours you will be contacted
and other arrangements can be made at that time.
We do not ship orders by USPS parcel
post nor do we use FedEx as delivery options. The
order confirmation notice you receive does not include shipping
charges. Shipping charges will be determined by the
shipping method you choose, the weight of the the box and it's
final destination.
Backorders
Effective August 18, 2006:
We do our best to keep all items in stock but this is not always
possible. Please be aware that we do our best to restock sold
items but due to the nature of our products, especially the wood blanks,
this is not always possible. We have no control over our suppliers
inventories. If for some reason we are temporarily out of any item(s)
that we normally stock we
will hold your order and ship it the day we receive the item(s) that we
are waiting on. We will ONLY do this when we expect the items to
arrive within five (5) days or less. If you do not want any delays with your order,
even for a few days, please note this at the time you place your order
in the COMMENTS section of the order form ("No back-orders"). The
customer is responsible for the shipping charges on any back-ordered
items. We do not backorder wood
pen blanks or wood blocks.
Orders shipped outside of
the United States
Effective December 1, 2005 we will no
longer be accepting nor shipping to countries outside of the United States. We
apologize for any inconvenience this decision may cause. Shipments
to APO and FPO addresses will continue to be made.
There is a
$7.95 handling fee for orders shipped outside of the United
States (APO and FPO addresses) IF the order weighs more
than 13 ounces. This handling fee covers
the cost of the additional time needed to count, weigh, and list
every specific item that is contained in each order, filling out
the necessary customs declaration forms and for us to hand
deliver these packages to our main Post Office for mailing.
We regret this additional handling fee but the time it takes us
to prepare, package and take your order to the Post Office has
made it necessary for us to add this charge.
Product Substitution
We will not substitute any item unless you specifically ask us
to do so.
Site Images
We go to great lengths to illustrate
our products as accurately as possible. However, please be
aware that the software that you use and/or the monitor settings
you use
may not accurately display the image colors. Wood is not
something that we can manufacture and Mother Nature does have a
way of changing the 'norm'. We make every attempt to
provide you with the best wood that we have available.
All images contained in this website are copywrited and are the sole
property of Arizona Silhouette, Arizona Silhouette Inc.,
Arizona Silhouettes, Berea Hardwoods and, where indicated, by the
individual owner. These images are not
to be sold, transferred, copied or used by any other party and are
only available with written permission from Arizona Silhouette.com,
Arizona Silhouette Inc., Arizona Silhouettes.com, Arizona Silhouette.net, Berea Hardwoods
or a photo's owner.
Site Content
You may not, under any condition, copy or
redistribute any content from this site without our written
permission. We reserve all rights concerning the site content,
images, concept and design.
Site Discrepancies
We strive to keep the content of our site
accurate. Due to the size of our site there may be inadvertent
discrepancies from time to time. In the event of discrepancies
concerning products, pricing, descriptions, or availability, the
sale will be voided by us and you will be contacted. Due to
numerous sources of input, no one person, including the owner of
this website, is responsible for typographical errors.
Order Cancellation
We reserve the right to decline any sale for
any reason. |
